Silver Serenity Earrings

At L'Aretona, we strive to offer the highest quality products. However, we understand that occasionally damages can occur during transportation or there may be manufacturing defects. Therefore, we offer a specific return policy for these cases.

Conditions for Return Due to Damages:
Earrings must clearly show visible damages or manufacturing defects. This can include, but is not limited to, loose stones, metal wear, breakages, or any other type of deterioration that affects the integrity of the product.
The return request for damages must be made within 7 days of receiving the product.
To process a return for damages, you will need the original purchase receipt or an online purchase proof.

Damage Return Process:
Contact our customer service team as soon as you discover the damage to your earrings. Provide clear details about the issue and, if possible, include photographs showing the damage.
Our customer service team will guide you through the return process. This may include instructions on how to send the damaged earrings back to our facilities.
Once we receive the damaged earrings, we will offer you the option of a full refund or a replacement product at no additional cost.
Refunds:
Refunds will be issued to the original payment method within 7 business days after confirming the damage and receiving the returned earrings.

At L'Aretona, we take the quality of our products seriously and want to ensure your complete satisfaction. If you have any questions about our return policy for damages or need assistance with a return, please do not hesitate to contact us.

This return policy is subject to change without notice. Please check our website or contact our customer service team for the most up-to-date information.